Privacy Policy

We collect only the information we need to answer your enquiry and supply your order. Depending on how you contact us, this may include:

• Your name and, if relevant, the name of your business or event.
• Your WhatsApp number or phone number, and your email address if you give it to us.
• Your location, such as your delivery area, address or landmark.
• Bottle-case quantity and the products you are interested in (for example 500 ml or 1 litre bottles, custom label bottles or 20 litre can refills).
• Delivery preferences, such as preferred dates, timing and how often you need a delivery.
• Anything else you choose to tell us in a message, call or form, such as label design details for custom bottles.

We receive this information when you:

• fill in an enquiry or quote form on this website;
• submit a Facebook or Instagram Instant Form (lead form) on one of our adverts;
• message us on WhatsApp, call us or email us.

We do not ask for payment card or bank account details through this website or through our lead forms. Please do not send us sensitive personal information that is not needed for your order.

Like most websites, the service that hosts this website may automatically process basic technical information, such as your IP address, browser type and the pages requested, in order to deliver the site and protect it from misuse.

We use the information you give us to:

• respond to your enquiries;
• prepare and send quotations;
• confirm your orders;
• arrange and carry out deliveries, including contacting you about delivery timing and location;
• keep basic business records of enquiries and orders, and meet any legal obligations that apply to us.

We do not sell your personal information.

We run adverts on Facebook and Instagram that may include an Instant Form (also called a lead form). If you submit one of these forms, the information you enter, such as your name, WhatsApp number, location, bottle-case quantity and delivery preferences, is collected by Meta on its platform and made available to Breeze Quench.

Breeze Quench may use the information you submit through Facebook and Instagram Instant Forms to respond to your enquiry, including contacting you by WhatsApp or phone to share a quotation, confirm an order and arrange delivery.

Meta also handles your information under its own terms. You can read the Meta Privacy Policy for details.

When you give us your WhatsApp number or phone number, we may contact you by WhatsApp message, WhatsApp call or ordinary phone call about your enquiry, quotation, order or delivery.

• We contact you because you asked us to, or because we need to complete an order you placed.
• Messages sent over WhatsApp are also handled by WhatsApp under its own Privacy Policy.
• If you no longer wish to hear from us, reply asking us to stop or contact us using the details below, and we will stop contacting you except where we need to finish an order already in progress.

We share your information only where it is needed to serve you or where the law requires it:

• People who help fulfil your order. Our packing, distribution and delivery teams receive the details they need, such as your name, phone number, delivery location and order quantity.
• Meta (Facebook and Instagram). Where you enquire through an Instant Form, Meta collects your details on its platform and provides them to us, as described above.
• WhatsApp. Where we communicate with you on WhatsApp, your messages pass through WhatsApp’s service.
• Cloudflare. Where this website is hosted and delivered using Cloudflare’s infrastructure, requests to the website, including any forms you submit on it, pass through Cloudflare’s systems. See the Cloudflare Privacy Policy.
• FormSubmit. Enquiries sent through the forms on this website are delivered to our email inbox using the FormSubmit form-to-email service, so the details you enter pass through that service. See the FormSubmit Privacy Policy.
• Authorities. We may disclose information where we are required to do so by law or by a valid order of a court or government authority.

These service providers operate under their own privacy policies, and some of them may process information on servers located outside India. We do not sell or rent your personal information to anyone for their own marketing.

Your information is held in the tools we use to run the business, such as our phones, WhatsApp account, email, lead records from Meta and our order records.

We take reasonable care to protect it, for example by limiting access to the people who need it to handle your enquiry or delivery. However, no method of storing or sending information is completely secure, and we cannot guarantee absolute security.

We keep your information for as long as it is needed for the purposes described in this policy, such as handling your enquiry, supplying your orders and keeping business records we are required to keep. When it is no longer needed, we delete it or stop using it. You can ask us to delete your information sooner, as explained below.

You can contact us at any time to:

• ask what information we hold about you;
• ask us to correct or update information that is wrong or out of date;
• ask us to delete your information;
• withdraw your consent to being contacted, or ask us to stop sending you messages.

To make a request, use the contact details at the end of this policy. We may need to confirm your identity, for example by checking the phone number you used to contact us, before acting on a request. We will respond within a reasonable time.

In some cases we may need to keep certain information, for example records of completed orders that we are required by law to retain. If so, we will tell you. You may also have further rights under applicable Indian law.

Our website, adverts and services are intended for adults and businesses. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has given us their information, please contact us and we will delete it.

We may update this Privacy Policy from time to time, for example if we change how we handle enquiries or the services we use. The latest version will always be published on this page, with the “last updated” date shown at the top. Please check this page occasionally.